If a user has forgotten their username, they can have their username email to them utilizing the "Forgot your username" hyperlink located on the ClickClaims CMS "Log In" page.  Otherwise, a site administrator can locate their username from within their ClickClaims CMS user record.

Forgot Your Username

1.  Navigate to the "Log In" page of the ClickClaims CMS application and click on the "Forgot you username" hyperlink.  You'll be redirected to the "Retrieve Your Username" page.
2. Enter the primary email address affiliated with the user account and click the "Retrieve Username" button.
3. If an active user account is found containing the primary email address entered, a confirmation message displays confirming that an email has been sent to that email address with the correct username.
   • IMPORTANT:  If the ClickClaims CMS site is configured to allow the same primary email address within multiple user records, this method cannot be utilized and a site administrator at your company needs to retrieve the username from within the application (see below).
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4. The user receives an email notification containing their correct username.