Welcome to ClickClaims Support

Getting Help/Support Portal

• Support Guide: Getting the Help You Need
• ClickClaims Training: Getting the Help You Need

System & User Access

• Resetting/Recovering Your ClickClaims Password
• ClickClaims Password Requirements
• Multi-Factor Authentication (MFA)

Browser Settings & Performance

• Clearing Browser Cache
• Solving Pop-Up Window Issues (Letters, Modules, etc.)

Archive

• Unable to Upload Documents
• Why am I not Receiving Emails from ClickClaims

Tools & Libraries

• Configuring Automated Claim Tasks
• Forms & Letters: Adding a Page Break to a Form Letter Template
• Forms & Letters: Using Word Templates with Replacement Fields
• Upload Files to CMS Tool: Adjuster Bulk Upload
• Upload Files to CMS Tool: New Claims Bulk Upload

Accounting Settings & Configurations

• Configuring Billing Rates and Fee Schedules
• Managing Products & Services Items (PSI)

User Roles & Permissions

• Determining Claim & Feature/Functionality Access by User Role
• Determining Feature/Functionality Access by User Role

Claim Summary Tab

• Claim Ribbon Indicator (CRI)
• Claim Summary Tab

Claim Policy Tab

• Claim Policy Tab
• Claim Policy Deductibles Worksheet

Claim Tasks Tab

• Creating and Managing Claim Tasks

Documents Tab

• Organizing Documents in the PDF Bundler Mode
• Downloading .ESX Xactimate files from CMS?
• Document Assignments Article

Review Tab

• How do I delete/cancel (mark-off) a claim in ClickClaims?

Managing Claims, Data Grids & Batch Actions

• Editing Data on Multiple Claims (Batch Edit Feature)
• Working with Data Grids Video Tutorial

Document Managers

Dashboard

• Default Dashboard Widgets by User Role

Assignment Maps

• Assignment Maps Article

Automated Call Center

• Pre-Claim Call Center Article
• Post-Claim Call Center (Single Campaign) Article

Email Importer

• Email Importer Article

Mobile Forms

• Mobile Forms Article
• Embedding eFNOL Mobile Forms Into a Website

Mobile UI

• Mobile UI Article

SMS Text Messaging

• SMS Text Messaging Article

Financials Module (Payments & Reserves)

• Mold Payment Tracking

ISO ClaimSearch

• ISO ClaimSearch Reporting Article

NIPR

• NIPR Article

OFAC

• OFAC Article

Tiva/PolicyPort

• Tiva/PolicyPort Workflow with ClickClaims Article

XactAnalysis

• XactAnalysis Exporter Article
• XactAnalysis Importer Article
• Configuring the ClickClaims Adjuster for XactAnalysis
• Configure the ClickClaims Client for XactAnalysis
• How Do I Configure a New Carrier/Client Shared Dataset for My Existing XactAnalysis EDI?

QuickBooks

• Adjuster/Vendor Mapping (Syncing) Information Between QuickBooks and ClickClaims

All FAQs

• How do I download files via FTP from ClickClaims?
• Why isn’t my ClickClaims page/window loading or displaying correctly?
• Why am I not receiving emails from ClickClaims?
• How do I view or manually change my web server?
• How do I test my internet performance/speed when experiencing latency?

General

• Document Managers Video Tutorial

Admin Tools & System Settings

• Application Documents Video Tutorial
• Automated Claim Tasks Video Tutorial
• Forms & Letters: Word with Replacement Fields Video Tutorial

Managing Claims, Data Grids & Batch Actions

• Creating New Claims (Single/Batch) Video Tutorial
• Assigning Vendors to a Claim (Single/Batch) Video Tutorial
• Creating New Claims (Single/Batch) Video Tutorial
• Claim Search/Advanced Claim Search Video Tutorial
• Assigning Users to a Claim (Single/Batch) Video Tutorial

Inside the Claim File

• Summary Tab Video Tutorial
• Prior Losses Video Tutorial
• Policy Tab Video Tutorial
• Deductibles Worksheet Video Tutorial
• Contacts/Claimants Tab Video Tutorial

Features, Tools & Highlights

Integrations

Claims

Live Webinars

On-Demand Webinars

• Webinar: Maximizing Your Efficiency with Data Grids
• Webinar: Mastering Tasks in ClickClaims
• Webinar: Boosting Email Efficiency in ClickClaims
• Webinar: ClickClaims Tips and Tricks

All Training Courses

• Document Assignment Video Training Course
• Email Importer Video Training Course
• ISO ClaimSearch Video Training Course
• Post-Claim Call Center Video Training Course
• Tasks Video Training Course

2025

• R.2025-02 - 2025-04 Release Notes
• R.2025-01 Release Notes

2023

• R.2023-12 Release Notes
• R.2023-11 Release Notes
• R.2023-10 Release Notes
• R.2023-09 Release Notes
• R.2023-08 Release Notes

2022

• R.2022-09 Release Notes
• R.2022-08 Release Notes
• R.2022-07 Release Notes
• R.2022-04 Release Notes
• R.2022-03 Release Notes

2021

• R.2021-11 Release Notes
• R.2021-10 Release Notes
• R.2021-09 Release Notes
• R.2021-08 Release Notes
• R.2021-07 Release Notes

2020

Solution Article Templates