General

• Submitting Change Request?

Claims

• Why are my Notes not displaying?
• Why aren't my claims showing in the dashboard widgets?

Documents

• What characters should I avoid in file names or directories?
• What should I do if I get an error when uploading a document?
• Last Known Browse Path Not Saving Upon Uploading Documents
• Unable to Upload a Document
• What is the Document Size Limit in ClickClaims?

Features & Tools

• Why are images not displaying properly in Form Letter, Email, or Snippet Builder tool?

Email, SMS & Communications

• Why am I not receiving emails from ClickClaims?
• Why aren't system emails sending out of ClickClaims?
• Retaining Format When Emailing Claim Notes
• Email Did Not Import into ClickClaims From Email Importer

Accounting & Finance

• How do I Setup a Line Item for Sales Tax in ClickClaims?
• Product & Service Item (PSI) Isn't Showing in Claim Note
• Why can't I enter 3 decimal places for IRS mileage rate?
• Vendor Bill Didn't Generate Properly
• Why are the Received Payments Not Syncing to QuickBooks?

Integrations

Browser Settings & Performance

• Clearing Browser Cache
• Solving Pop-Up Window Issues (Letters, Modules, etc.)
• Setting Your Browser Cache Disk Space
• Why isn’t my ClickClaims page/window loading or displaying correctly?
• Why isn’t my pop-up window displaying?