Neither the ClickClaims application nor E-Claim personnel store or track user passwords. If you forget your password, you can reset it yourself or request assistance from a designated site administrator at your company. Please note that E-Claim personnel do not manage user accounts.

Important: You have a maximum of five login attempts to enter the correct username and password. Exceeding this limit will automatically inactivate your account. In that case, a site administrator at your company will need to reactivate your user record and reset your password.

Password Reset by User

If your account is active, you can use the "Forgot your password" hyperlink, found on the ClickClaims "Log in" page, to reset your password.

1. Go to the "Log In" page of the ClickClaims website.
2. Click on the "Forgot your password?" hyperlink to be redirected to the "Change Password" page.
   • IMPORTANT: You must have successfully logged into the ClickClaims application at least once and set up your security question and answer. If this is not done, this password reset method will be ineffective, and the assigned site administrator at your company will need to reset the password (see below).
   • IMPORTANT:  If the ClickClaims site has been configured to allow the same primary email address to be configured on multiple user accounts, this method of resetting the password cannot be utilized and the designated site administrator at your company must reset the password (see below).

1. Enter your username within the "Username" field's textbox and click the "Find Username" button.
2. If the username provided corresponds to an active user account on the site, the "Security Question and Answer" section will be shown.  Please input your response to the security question in the "Answer" field's textbox and click on the "Reset Password" button.
   • If the username cannot be located, a validation message will be displayed.
   • If the security question is answered incorrectly, a validation message will be generated.
3. If the information is provided accurately, a confirmation message appears stating, "A temporary password has been sent to your email address."

1. An email is sent to the main email address set up in your user account, which includes a randomly generated password that you'll need to use for a temporary login to ClickClaims again in order to reset your personal password.
   • Once a password is changed, the previous password becomes invalid.

Password Reset by Site Administrator

By default, users assigned to the "Owner", "Administrator", and/or "Human Resources" user roles have the ability to manage user accounts, which includes resetting passwords.  

1. Access the user's ClickClaims account through the "Users" menu bar button.
2. Make sure the "Active" checkbox is checked on the "User Profile" tab of their record.
3. Click the "Send New Password via Email" button.
   • Each time the button is clicked, a new, random password is created, rendering any previous password invalid.
4. A confirmation message displays stating, "Are you sure you want to reset the password?"
5. Clicking "Yes" reveals a confirmation message indicating that the email with the user's new, randomly generated password has been dispatched to their primary email address.
6. An email is dispatched to the primary email address of the account holder, which they must utilize to log in to ClickClaims and change their password.