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All FAQs

Get answers to the most commonly asked questions.

  • How do I download files via FTP from ClickClaims?
  • Why isn’t my ClickClaims page/window loading or displaying correctly?
  • Why am I not receiving emails from ClickClaims?
  • How do I view or manually change my web server?
  • How do I test my internet performance/speed when experiencing latency?
  • How do I refresh my web page?
  • Why aren't my claims showing in the dashboard widgets?
  • Why aren't system emails sending out of ClickClaims?
  • What characters should I avoid in file names or directories?
  • What should I do if I get an error when uploading a document?
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