This article describes the information and functionality located on the "Policy" tab of a selected claim file.   The information listed here is editable based on the user role(s) and security permissions set by the site administrator for the logged-in user. 

"Policy Information" Section

The "Policy Information" section of the "Policy" tab shows basic details about the policy specific to the selected claim file.  Information can be entered upon the creation of a new claim file or added after the claim file is created by users with the authority to do so. 

• The “Coverage Verified” checkbox confirms that you’ve reviewed the coverage information and consider it to be accurate.  By default, this field is required if your company incorporates the “Financials” module to manage reserves and issue payments.
• The “Verified as NOT Duplicate Claim” checkbox works together with the “Activity – Potential Duplicate Claims” Dashboard widget.  This widget displays claims created within the past 72 hours that contain the same policy number and the same client (excluding claims flagged as “Mark-Off”).  Checking the “Verified as NOT Duplicate Claim” checkbox removes the claim from the widget as checking it confirms the claim is legitimate and not a duplicate.
• Additionally, this section of the “Policy” tab includes other important policy information such as the “Date of Loss”, “Policy #”, policy “Start” and “End” dates and the “Deductible Amount”.
• The "Deductible Amount" field can be manually entered by an authorized user or if your ClickClaims site is configured to utilize the Deductibles Worksheet, then an authorized user.
  1. For details on entering the deductible via the “Deductibles” section of the “Policy” tab, please the Deductible Worksheet articles.  

Use the  button to retain any changes made to the fields of this claim tab. 

“Limits/Coverage”, “Reserves”, “Indemnity”, & “Outstanding Reserves” Sections

Limits/Coverage Section:

This section is used to capture and manage the policy’s coverage limits.  The limits can be manually populated by an authorized user by changing the amount within the applicable coverage field(s).  

• Click the  button located at the bottom of this section to only retain the changes made to this section or use the  to retain all changes made to the fields located within the entire tab.
• Click the “View History” link contained here to view an audit of the “Limits”/”Coverage” section’s values.  The results open in a grid style format and the columns can be sorted by left-clicking on the column's header.
  1. The number displayed beside the link capture how many times the values have been revised.
• If your company incorporates the “Auto” feature, and the claim’s “Claim Code” is “Auto”, then the limits are automatically populated here from the record flagged as the “Claim Vehicle” from the claim’s “Vehicles” tab.

“Reserves” Section: 

The "Reserves" section is designed to be changed as needed. As information becomes available about the indemnity of a claim, as inspections are completed and estimates are provided, these numbers may change accordingly and may or may not match the indemnity.  

• By default, these values can be changed from the “Policy” tab by authorized users.  If you’re logged in as a user who is not authorized to revise these values, the fields within the “Reserves” section will be read-only. 
  1. An exception to this is if your company incorporates the “Financials” module.  If it does, the “Reserves” section is read-only here because the values are updated from the  button located on the claim’s “Contacts/Claimants” tab.
     • See the “Financials” article for details.
• This section also contains a running history link.

“Indemnity” Section: 

The "Indemnity" section captures payments issued on the claim used primarily by the adjuster and works in the same fashion as the “Reserves” section.  The “Indemnity” section can also be found on the claim’s “Billing” tab when the “Accounting” module is enabled.  Changes made to either location reflects in both pages once save either by manually selecting the  button or by clicking the  button to save the entire tab.

• By default, these values can be changed from the “Policy” tab by authorized users.  If you’re logged in as a user who is not authorized to revise these values, the fields within the “Indemnity” section will be read-only. 
  1. An exception to this is if your company incorporates the “Financials” module.  If it does, the “Indemnity” section is read-only here because the payments are captured from the  button located on the claim’s “Contacts/Claimants” tab.
     • See the “Financials” article for details.
• This section also contains a running history link.

“Outstanding Reserves” Section: 

The "Outstanding Reserves" section is a read-only section of the "Policy" tab that automatically subtracts the coverage’s amount shown under the "Reserves" section from the coverage’s amount shown within the same coverage of the "Indemnity" section.

"Building Information" Section

The “Building Information” section allows you to capture pertinent valuation information about the property. 

"Deductibles" Section

The "Deductibles" section is an optional feature that only displays when enabled.  It allows multiple deductible policy information to be captured on the claim.   See the related “Deductibles Worksheet” video/article for details.

"Client" Section

The "Client" section displays information about the client associated with this claim file.  Other than selecting the associated client from the available options in the list, the information in this section cannot be edited within the claim file as the client data is pulled from the information as it is listed within the client's record.  

Agent and Mortgage Information Sections

These sections of the "Policy" tab list basic information about the agent and/or mortgage company in regard to the particular insured for this claim file.  Information about both is manually entered (unless the file is imported) into the applicable alphanumeric text boxes and items, such as address, zip code, and phone numbers, auto format when entered. 

Additional Features: 

Printing:

From the "Summary" tab, you can print the page by clicking on the “Print Summary” button and print the information located on all of the claim's tabs by selecting the “Print All” button. Selecting either option allows you to save the file as a .PDF using the ClickClaims embedded .PDF writer.

Send Email:

If enabled, you can manually generate an email regarding this claim by clicking on the “Send Email” button and selecting the desired option from the drop-list.  Once sent, a claim note is automatically added to the “Notes” tab capturing this activity and a .PDF copy to the email is automatically saved on the claim’s “Documents” tab.

Send Text Message:

If your company has incorporated the “SMS Text Messaging” feature into your workflow and you’re logged in as an authorized user, click the “Send Text Message” button and select the desired option from the drop-list to manually generate a claim associated text message. An activity note is automatically created on the “Notes” tab capturing this activity.

Return to List:

If you accessed this claim via a claim search, click the “Return to List” button to be directed back to that page.  

Related Videos/Articles

• Policy Tab Video Tutorial
• Deductibles Worksheet Article
• Deductibles Worksheet Video Tutorial
• Send Email Button Video Tutorial
• Send a Text Message Button Video Tutorial
• Summary Tab Article
• Claim Ribbon Indicator (CRI) Article