Tiva/PolicyPort: Reserve/Payment Isn't Accurate in ClickClaims

If the claim's reserve and/or payment information in ClickClaims isn't accurate, E-Claim Support can override the claim's financial data in ClickClaims with the financial data found in Tiva / PolicyPort.  Please perform the following steps:

1. Confirm that all financial information is accurate for the applicable claim in the Tiva / PolicyPort system.
2. Once confirmed, submit a support ticket to E-Claim.  The ticket must include:
   • The claim's CMS # or Claim #.
   • If the change applies to a payment record:
     • The check number of the payment in question.
     • The amount of the payment in question.
   • If the change applies to a reserve:
     • The coverage name to which the reserve in question is applied.
     • The amount of the reserve in question.
   • Confirmation that the financial data has been reviewed and is correct in Tiva / PolicyPort.

An E-Claim representative will then replace the claim's financial information in ClickClaims with the current financial information located in Tiva / PolicyPort and will update the ticket once completed.