Description
Descriptions alone may not fully convey the steps leading to an error or unexpected result within the ClickClaims system. Without a visual walkthrough, diagnosing issues—especially those related to workflows or browser interactions—can require multiple back-and-forth exchanges between the user and support agent, delaying resolution.
The Birdie screen recording tool allows you to submit a visual walkthrough of your issue, helping our support agents diagnose and resolve it more efficiently.
Roles
All users who have permission to submit support tickets.
Related Articles/Videos
- New Support Portal: Using the E-Claim Support Portal Video Tutorial
- New Support Portal: Submitting a Support Ticket
- New Support Portal: Submitting and Managing Support Tickets Video Tutorial
- New Support Portal: Using the Birdie Screen Recording Tool Article
- New Support Portal: Using the Birdie Screen Recording Tool Video Tutorial
- New Support Portal: Submit a Change Request
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