Why is the Vendor Bill Not Syncing to QuickBooks?

A Vendor Bill must meet the following conditions before it will sync to QuickBooks:


  • The QuickBooks Web Connector only queries for bills modified within the past 80 days.
  • The bill has not yet been synced to QuickBooks.
  • The bill doesn't have a status of "Draft" or "Voided" prior to the initial sync.
  • The Accounts Payable account has already been synced.
  • At least one of the vendor bill's items has not been configured in ClickClaims to map to a QuickBooks service item or account.
    • When a new item is created, a help desk ticket must be submitted to ClickClaims Support so that it can be mapped correctly with QuickBooks.
  • The related adjuster has not synced to QuickBooks as a vendor.
    • If a vendor record is created in QuickBooks (which then syncs to ClickClaims), but then that vendor record is deleted in QuickBooks and a new one created, the ClickClaims adjuster/QuickBooks vendor record will be out of sync and a help desk ticket needs to be submitted to ClickClaims Support.
  • If the vendor bill total is manually edited in ClickClaims, that change doesn't sync to QuickBooks.  The bill needs to be manually edited in QuickBooks to match it to ClickClaims.

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