Please follow the steps below when you need to add a new shared dataset to your existing E-Claim/XA EDI for a carrier client:
- Submit a new ClickClaims support ticket of type "Change Request" and specify your request.
- You'll be provided with the "Xactware Data Export Authorization_Carrier.docx" form.
- Provide the form to your carrier client and have them sign it.
- Then, attach the signed form to your existing ClickClaims support ticket.
- E-Claim will send the signed form to Xactware so they can set up the dataset and connect it to the E-Claim XA EDI.
- E-Claim will then update the support ticket with the XA Carrier ID once that information is received by Xactware.
- Lastly, a site administrator at your company must create the carrier client record in ClickClaims and populate the applicable XactAnalysis fields within the 3rd Party Information section.