Issue:

When attempting to create a letter, or launch other pop-up windows within ClickClaims, the user experiences an issue where nothing happens—the expected letter creation, or other popup, does not appear.

Cause:

This behavior is typically due to the browser blocking popups from the ClickClaims application.

Resolution Steps:

To resolve this issue, ensure the browser's popup settings allow ClickClaims popups:

1. Check Browser Settings:
   Verify if your browser has popup blocking enabled, especially your company's ClickClaims URL.

2. Enable Popups in Chrome:
   If you're using Google Chrome, follow these steps to enable popups either globally or specifically for ClickClaims:

   • Navigate to Chrome's popup settings by following the instructions here:
     How to Allow or Block Pop-ups in Chrome

   • You may choose to enable popups globally or add the ClickClaims URL specifically to the allowed sites list.

3. Restart Browser (if necessary):
   After changing the popup settings, restart Chrome and try creating the letter again in ClickClaims.

Verification:

After adjusting your settings, confirm resolution by creating a letter again in ClickClaims to ensure the popup appears correctly.