This video tutorial course offers a complete review of the "Post-Claim Call Center" optional feature offered in ClickClaims. Navigate through each video to obtain a comprehensive understanding of the "Post-Claim Call Center" and complete the course.
Video 1:
- Post-Claim Call Center: Manage Call Center Video
- How users associated with the Owner or Administrator user role can configure this feature.
Video 2:
- Post Claim Call Center: Initiating Automated Calls Video
- How calls are automatically initiated.
Video 3:
- Post-Claim Call Center: Manual Call Button Video
- How users associated with the Owner or Administrator user role can manually initiate a call via the Manual Call button.
Video 4:
- Post-Claim Call Center: Status Meaning Video
- The various call record status meanings.
Video 5:
- Post-Claim Call Center: Batch Calls Video
- How users associated with the Owner or Administrator user role can manually trigger calls from the Batch Calls queue.
Video 6:
- Post-Claim Call Center: Held Calls Queue Video
- How users associated with the Owner or Administrator user role can manage call records in the "Held Calls" queue.
Video 7:
- Post-Claim Call Center: Failed Calls Queue Video
- How users associated with the Owner or Administrator user role can manage call records in the "Failed Calls" queue.
Video 8:
- Post-Claim Call Center: Search Calls Video
- How users associated with the Owner or Administrator user role can view and report on call records using the Call Center Search.
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