| The Post-Claim Call Center training course provides a complete walkthrough of the Post-Claim Call Center feature available in ClickClaims. Designed for Owners and Administrators, it demonstrates how to configure, manage, and monitor both automated and manual outbound calls within the post-claim communication workflow. Each video in the series walks through core functions such as initiating calls, managing call queues, and tracking call statuses. The Post-Claim Call Center campaign plays a vital role in keeping insureds informed by confirming the receipt of their claim and providing key details such as the claim number and assigned adjuster. |
- Video 1: Post-Claim Call Center: Manage & Configure Call Center Video Tutorial
- Video 2: Post Claim Call Center: Initiating Automated Calls Video Tutorial
- Video 3: Post-Claim Call Center: Manual Call Button Video Tutorial
- Video 4: Post-Claim Call Center: Status Meaning Video Tutorial
- Video 5: Post-Claim Call Center: Batch Calls Video Tutorial
- Video 6: Post-Claim Call Center: Held Calls Queue Video Tutorial
- Video 7: Post-Claim Call Center: Failed Calls Queue Video Tutorial
- Video 8: Post-Claim Call Center: Search Calls Video Tutorial
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