| The SMS Text Messaging Video Training Course provides a comprehensive review of the SMS Text Messaging feature in ClickClaims, which allows users to send both manual and automated outbound text messages directly from the platform. Designed for a broad range of roles—including Owners, Administrators, Adjusters, Company Examiners, Claim Supervisors, Team Leads, and File Reviewers—the course equips participants with the knowledge needed to manage mobile communication effectively within claims workflows. |
ClickClaims SMS Text Messaging Course Syllabus
- Video 1: Configuring Users Video Tutorial
- Video 2: Configuring Contacts Video Tutorial
- Video 3: Sending Text Messages Video Tutorial
- Video 4: Managing Text Message Templates Video Tutorial
Important: By default, text messages are sent between 9:00 AM and 9:00 PM Eastern so that recipients do not receive them during inconvenient hours. If a message is triggered outside of these ho held in a queue until that time. However, this timeframe can be modified if requested by an authorized person at your company.
Important: The FCC requires your company to obtain express written consent from the recipient as the first step in the opt-in process for outbound text messages. It is the responsibility of your company to obtain and track this consent. The second part of the opt-in process required by the FCC is provided in ClickClaims as outlined in this video tutorial course. ClickClaims does not prevent the recipient from starting the opt-in process that's specified in this video without written consent.