If ClickClaims CMS seems to be running slowly, the latency could be attributed to several possible causes including, but not limited to, a slow or unreliable internet connection so the first step in troubleshooting latency should be to test your internet connection. Please follow the instructions below to run some basic tests.
Internet Speed Test:
There are many free internet performance testing websites available and can be found by performing a search using your preferred search engine or click here for instructions on how to check your internet speed, as well as how to test the connection between your computer and your router.
Please note that you should run the test multiple times to ensure the speed is consistent.
If you are working in an office, have a couple of users run this test on their computer as well to determine if the issue is limited to your machine or can be reproduce by others.
Additional steps to take when troubleshooting latency:
When in doubt, rebooting your computer is always a great idea as a troubleshooting step. This act frees your computer's memory space and clears out any temporary files that were stored on your computer by running applications.
If using a wireless router, you'll want to ensure that the router is working properly by resetting it and even plugging directly in to your router using your ethernet cable, bypassing the wireless entirely.
If you are working in an office, check with your IT personnel or internet provider to verify that no problems are occurring with the network and to ensure no one else is reporting problems with their internet connection. Click here to access a site that monitors provider issues and outages in real-time.
Verify that no changes have been made to your anti-virus software or firewall that could be interfering with the website.