When sending an email to be imported into the claim in ClickClaims via the Email Importer EDI, the email may fail to import properly if one or more of the following occurs:
- The total size of the email - including both the email body and all attachments - exceeds 30MB.
- RESOLUTION: Reduce the size of the email and/or attachments and reattempt.
- The sender's domain is not whitelisted.
- A list of all approved email addresses and/or domains was provided to E-Claim when the Email Importer EDI was initially configured. If the address/domain is not on the current list of approved senders, it will fail.
- RESOLUTION: An authorized contact at your company must submit a help desk ticket to ClickClaims Support with the newly approved email address/domain so that the whitelist of approved senders can be updated and remain accurate. Once it's been confirmed as updated by E-Claim, reattempt.
- A list of all approved email addresses and/or domains was provided to E-Claim when the Email Importer EDI was initially configured. If the address/domain is not on the current list of approved senders, it will fail.
- The email's Subject Line is not properly formatted. The claim's CMS # or Client/Carrier # must be entered as the very last text located within the email's Subject Line, using the approved format, to enable the Email Importer EDI to identify the correct claim record in ClickClaims.
- RESOLUTION: Review the original email's Subject Line to determine the integrity of its formatting. If inaccurate, correct, using the approved formatting, and reattempt.
- Approved formatting using the claim's CMS #:
- CMS 1234
- CMS1234
- Approved formatting using the claim's Client/Carrier #:
- # 1234567
- #1234567
- Approved formatting using the claim's CMS #:
- RESOLUTION: Review the original email's Subject Line to determine the integrity of its formatting. If inaccurate, correct, using the approved formatting, and reattempt.
- The CMS number or Client/Carrier # entered into the email's Subject Line could not be located in ClickClaims. This could be because the claim didn't exist in ClickClaims at the time that the email was sent, or it could be because the value entered in the email's Subject Line is incorrect.
- RESOLUTION: Confirm that a claim with the CMS # / Carrier # entered in the email's Subject Line exists in ClickClaims and that the number shown in the claim correctly matches the number and formatting used in the email. If inaccurate, correct, using the correct number, and reattempt.