SMS Text Messaging: Sending Text Messages Video Tutorial

Description

This video tutorial discusses how automated and manual outbound text messages are generated out of ClickClaims when the SMS Text Messaging optional feature is enabled.


IMPORTANT: By default, text messages are sent out between 9:00 AM and 9:00 PM Eastern so that recipients do not receive them during inconvenient hours.  If a message is triggered outside of these ho held in a queue until that time.  However, this timeframe can be modified if requested by an authorized person at your company. 


IMPORTANT: The FCC requires your company to obtain express written consent from the recipient as the first step in the opt-in process for outbound text messages. It is the responsibility of your company to obtain and track this consent. The second part of the opt-in process required by the FCC is provided in ClickClaims as outlined below.  ClickClaims does not prevent the recipient from starting the opt-in process that's specified below without written consent.



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