Description
This video tutorial discusses how automated and manual outbound text messages are generated out of ClickClaims when the SMS Text Messaging optional feature is enabled.
IMPORTANT: By default, text messages are sent out between 9:00 AM and 9:00 PM Eastern so that recipients do not receive them during inconvenient hours. If a message is triggered outside of these ho held in a queue until that time. However, this timeframe can be modified if requested by an authorized person at your company.
IMPORTANT: The FCC requires your company to obtain express written consent from the recipient as the first step in the opt-in process for outbound text messages. It is the responsibility of your company to obtain and track this consent. The second part of the opt-in process required by the FCC is provided in ClickClaims as outlined below. ClickClaims does not prevent the recipient from starting the opt-in process that's specified below without written consent.
Video Chapters
- Introduction to Sending Text Messages
- Send Text Message Button
- Sending a Generic Text Message
- Text Message Claim Note
- Sending a Text From a Manually Generated Template
- Sending a Text Using Mobile Forms
- Contact Us
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