When you return to a web page you've already visited, it tends to load faster than the first time because your browser has stored a copy of the web page on your computer. Normally, this action makes page loading much faster. However, if a change occurs on the page, such as after a ClickClaims update, this may prevent you from seeing the latest changes because your browser is using a cached or stored version instead of the most recent version of the page.
When this occurs, and if clearing your browser cache does not resolve the issue, you should perform a "hard refresh" to force your browser to download the new content instead of using the stored content. Performing a hard refresh is simple and the commands to do so vary depending on the browser and operating system used.
Chrome on Windows:
1. Hold down Ctrl and press the Reload button.
2. Or, hold down Ctrl and press the 'F5' key.
Chrome on Mac:
1. Hold down Command, Shift, and press the 'R' key.
2. Or, hold down Ctrl and press the Reload button.
Firefox on Windows:
1. Hold down Ctrl, Shift, and press the 'R' key.
2. Or, hold down Ctrl and press the 'F5' key.
Firefox on Mac:
1. Hold down Ctrl, Shift, and press the 'R' key.
2. Or, hold down Ctrl and press the Reload button.
Safari on Mac:
1. Hold down Shift and press the Reload button.
2. Or, hold down Command, Option, and press the 'R' key.
Internet Explorer on Windows:
1. Hold down Ctrl and press the 'F5' key.
2. Or, hold down Ctrl and press the Refresh button.
Edge on Windows:
1. Hold down Ctrl and press the Refresh button.
2. Or, hold down Ctrl and press the 'F5' key.
