This video tutorial course provides a comprehensive review of the "SMS Text Messaging" optional feature which enables you to send automated and manual outbound text messages from ClickClaims.  

ClickClaims SMS Text Messaging Course Syllabus

IMPORTANT: By default, text messages are sent between 9:00 AM and 9:00 PM Eastern so that recipients do not receive them during inconvenient hours.  If a message is triggered outside of these ho held in a queue until that time.  However, this timeframe can be modified if requested by an authorized person at your company.

IMPORTANT: The FCC requires your company to obtain express written consent from the recipient as the first step in the opt-in process for outbound text messages. It is the responsibility of your company to obtain and track this consent. The second part of the opt-in process required by the FCC is provided in ClickClaims as outlined in this video tutorial course.  ClickClaims does not prevent the recipient from starting the opt-in process that's specified in this video without written consent. 

Video 1: Configuring Users

Video 2: Configuring Contacts

Video 3: Sending Text Messages

Video 4: Managing Text Message Templates