If your ClickClaims site is configured to include both the embedded link and the physical attachment(s) when using the "Email Mode" to email documents from the claim's "Documents" tab, the email as a whole must not exceed 22 MB - this includes all attachments as well as the body of the email itself. If this size limit is exceeded, only the embedded link(s) are included in the email; the physical documents are excluded.
Note: By default, when using this functionality, the email includes only the embedded document link. A site administrator can opt to include the physical document(s), along with the link, within the email by enabling the "Attach Documents" site setting accessed from "Application Settings".
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